Refund policy
Return & Refund Policy
VERPROOF accepts eligible returns requested within 30 days of delivery.
Return eligibility
- Contact VERPROOF within 30 days of delivery.
- The product must be unused, in its original condition, and returned with its original packaging, accessories, and documentation.
- Proof of purchase is required.
How to request a return
Email support@verproof.com with your order number, product model, reason for the return, and photos if the item arrived damaged or incorrect. Please wait for return instructions before sending the product.
Damaged or incorrect items
If your order arrives damaged, defective, or incorrect, contact support@verproof.com promptly and include clear photos so our support team can review the issue.
Refunds
After an authorized return is received and inspected, VERPROOF will notify you of the refund decision. Approved refunds are issued to the original payment method. The time required for the refund to appear can vary by payment provider.
Order cancellations
Contact support@verproof.com as soon as possible if you need to request a cancellation. Orders that have already shipped cannot be cancelled and must follow the return process after delivery.
Service area
This policy applies to eligible purchases made through verproof.com and shipped within the contiguous 48 United States. VERPROOF does not currently ship to Alaska, Hawaii, or U.S. territories.
Contact
Email: support@verproof.com