1
Prepare your details
Gather your order number, product model, and key or lock code information.
Support / Replacement keys
Replacement key support
Replacement Key Request
Submit your product and order details, and our support team will contact you with the next steps.
How it works
How to request replacement keys
2
Submit your request
Send the information through the request form so we can match the correct key type.
3
Check your email
Support will verify your request and email the $10 flat-rate shipping payment instructions. The replacement key set is provided free of charge.
Submit a request
Replacement key request form
Fields marked with * are required.
Where to find the key or lock code
Look for a short number or letter-number code stamped on the key or near the lock cylinder. If you are not sure, describe where you found the code in the notes.
Key code
Check the stamped code on the key head or key body.
Lock code
Some locks may show a short code near the lock face.
Questions
Replacement key questions
Can I buy replacement keys directly?
Replacement keys are provided through support after the product and order details are confirmed.
What information do I need?
Prepare your order number, product model, key or lock code, shipping address, and phone number. Support may also request purchase proof or code photos by email.
How long does review take?
Complete requests are usually reviewed within 1 to 3 business days. Missing information may delay the response.
Will there be a fee?
The replacement key set is free. A flat $10 shipping fee applies after your request is verified.