SUPPORT & MANUALS
Frequently Asked Questions
Find quick answers about model selection, fit, access, setup, replacement keys, and product support.
Which VERPROOF desk-side safe should I choose?
Choose PS0210 for 4-button keypad access, PS0220 for fingerprint access with a compact 4-button keypad, or PS0230 for fingerprint access with a 6-button backlit keypad. PS0230 is available in black and white with the same access features.
What should I check before ordering?
Compare the safe's interior dimensions with your handgun and allow extra room for lights, optics, extended magazines, or other attachments. Also confirm the mounting surface, opening direction, and surrounding clearance.
How should I maintain battery power?
Use the battery type and replacement steps listed for your model. If access becomes inconsistent, replace the batteries and keep backup keys available in a separate, secure location.
How do I set up fingerprint access?
Follow the enrollment steps for your biometric model. If you need help identifying the correct setup steps, contact support with your model and order number.
Where can I confirm model-specific controls?
Controls can vary by model. Check the guide supplied with your product or contact support@verproof.com before relying on a specific setting.
Does every model use the same power options?
Power options can vary by model. Check the product information and the guide supplied with your safe, or contact support@verproof.com if the information is not listed.
How do I request a replacement key?
Use the replacement-key request page. Include your model, order information, proof of purchase, and the requested verification details. Support may ask for additional photos by reply email.
How do I request product support?
Contact support@verproof.com with your model, order number, proof of purchase, and a clear description of the issue. The support team will review the details and explain the next steps.
Where can I find setup and mounting help?
Start with the User Guide for model-specific topics. For additional help, visit Support & Manuals or email support@verproof.com with your model and order number.